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TERMS OF SERVICE

OVERVIEW Welcome to FERAL FOLK. The terms “we”, “us”, and “our” refer to FERAL FOLK. We operate this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. To use the Services or purchase any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be perfectly accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products will meet your expectations, though we strive for the highest standards.

SECTION 3 - ORDERS AND INTERNATIONAL SALES When you place an order, you are making an offer to purchase. FERAL FOLK reserves the right to accept or decline your order at our discretion. We may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction. Your purchases are subject to return or exchange in accordance with our Refund Policy, which operates in full compliance with UK consumer protection laws. You represent and warrant that your purchases are for personal or household use and not for commercial resale or unauthorized commercial export.

SECTION 4 - PRICES, BILLING, AND CUSTOMS Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

For International Customers (USA, Canada, and ROW): Unless otherwise expressly stated, our posted prices do not include international shipping, handling, customs duties, import taxes, or local clearance fees. As the buyer, you are solely responsible for any applicable import duties or local taxes levied by your destination country upon arrival.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You represent and warrant that the payment information provided is true and that you are authorized to use the designated payment method.

SECTION 5 - SHIPPING, DELIVERY, AND RISK OF LOSS All delivery timelines provided are estimates. While we aim for rapid deployment, we are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Risk of Loss: The risk of loss or damage to the goods passes to you only when the products are physically delivered to you or to a person identified by you to take possession of the goods.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, images, graphics, and the design thereof, are owned by FERAL FOLK and protected by UK and international intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works of any material on our Services without our prior written consent. FERAL FOLK’s logos, brand names, and slogans are our exclusive property.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS We may provide you with access to third-party tools or links to third-party websites over which we have no control. You acknowledge and agree that we provide access to such tools and links “as is” and without any warranties. We are not liable for any harm or damages related to your use of third-party tools, websites, or transactions made in connection with third parties.

SECTION 8 - RELATIONSHIP WITH SHOPIFY Our store is powered by Shopify. However, sales and purchases made in our Store are direct contracts between you and FERAL FOLK. You acknowledge that Shopify is not responsible for any aspect of the sales contract, and you expressly release Shopify from all liabilities arising from your purchases with FERAL FOLK.

SECTION 9 - USER FEEDBACK AND SUBMISSIONS If you send us specific submissions, reviews, or creative ideas (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish, and distribute that Feedback in any medium. We are under no obligation to maintain Feedback in confidence or to pay compensation for it.

SECTION 10 - ERRORS AND INACCURACIES Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES You may not use the site or its content: (a) for any unlawful purpose; (b) to violate any international or UK regulations, rules, or laws; (c) to infringe upon our intellectual property rights or those of others; (d) to submit false or misleading information; (e) to upload viruses or malicious code; or (f) to interfere with the security features of the Services. We reserve the right to terminate your use of the Services for violating any prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, to the maximum extent permitted by law.

SECTION 13 - LIMITATION OF LIABILITY Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be legally excluded or limited under applicable law.

Subject to the above, to the fullest extent permitted by law, in no case shall FERAL FOLK, our directors, officers, employees, affiliates, or suppliers be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, or loss of data, arising from your use of the Services or any products procured using the Services.

SECTION 14 - INDEMNIFICATION You agree to indemnify, defend, and hold harmless FERAL FOLK and our affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity of any other remaining provisions.

SECTION 16 - ENTIRE AGREEMENT These Terms of Service and any policies posted by us constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior agreements.

SECTION 17 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. However, if you are a consumer residing in the United States or Canada, you may also benefit from any mandatory provisions of the consumer protection laws in your local jurisdiction.

SECTION 18 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes.

SECTION 19 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: support@feralfolk.co.uk